Frequently Asked Questions

Everything you need to know about booking and travelling with Edinburgh Airport Transfer.

You can book online 24/7 using our booking form — it takes under 2 minutes and you'll receive instant confirmation by email. You can also call us on +44 751 125 2200 or send us a WhatsApp.
Yes. The price you see when you book is the price you pay. There are no hidden charges, no surge pricing and no meter running. All prices include VAT.
Yes, always. We monitor your flight in real time. If your flight is delayed, your driver will adjust their arrival time accordingly and wait at no extra charge. If your flight is very early, we'll do our best to be there — this is why we ask for your flight number at booking.
Your driver will meet you in the arrivals hall holding a name board with your name on it. They will help you with your luggage and escort you to the vehicle. If you can't find your driver, call the number on your confirmation email.
We operate four vehicle classes: Saloon (up to 4 pax), Estate (up to 4 pax, extra boot), People Carrier (up to 6 pax) and Premium Minibus (up to 9 pax). You can view full details on our fleet page.
Yes. Our Ford Tourneo Custom minibus accommodates up to 9 passengers with luggage. For groups larger than 9, please call us and we'll arrange multiple vehicles at a discounted group rate.
Yes — international and overseas students receive a 5% discount on all bookings. Simply enter the code EAT5% at checkout.
Yes, free of charge up to 24 hours before your scheduled pick-up. Cancellations within 24 hours may incur a charge. Contact us as soon as possible if you need to change plans.
Absolutely. We cover all of Scotland, including Glasgow, St Andrews, the Highlands, Speyside, Loch Ness, Gleneagles and more. If you have a long-distance destination in mind, get in touch for a quote.
We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as Apple Pay and Google Pay. Cash is also accepted on request.
Yes — we operate 24 hours a day, 365 days a year. Transfers on public holidays are available at standard prices with no surcharge.
Simply let us know when booking and we'll assign the appropriate vehicle. Estate cars and minibuses have generous boot space. Golf bags, ski equipment and oversized luggage can be accommodated — just mention it in the special requests field.

Still have a question? We're here 24/7.

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