Privacy Policy

1. Who We Are

Edinburgh Airport Transfers Ltd ("we", "us", "our") is a private hire company registered in Scotland. Our registered address is 38 Thistle Street, International House, Edinburgh, EH2 1EN. You can contact us at [email protected].

2. Information We Collect

When you make a booking or enquiry with us, we may collect:

• Name, email address and phone number
• Pick-up and drop-off addresses
• Flight number and travel details
• Payment information (processed securely via our booking provider — we do not store card details)
• IP address and browser information (for website analytics)

3. How We Use Your Information

We use your personal data to:

• Process and confirm your booking
• Contact you about your transfer
• Track your flight and adjust our service accordingly
• Send booking confirmations and receipts
• Improve our website and services (via anonymised analytics)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the lawful bases of: contractual necessity (to provide the service you have booked), legitimate interests (improving our service), and legal compliance.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Our booking platform (FareBookings) to process your booking
• Our drivers (name and pick-up details only, as necessary to complete your transfer)
• Legal authorities if required by law

6. Data Retention

We retain booking records for 7 years for accounting and legal purposes. Contact form enquiries are retained for 2 years. Analytics data is anonymised.

7. Your Rights

Under UK GDPR you have the right to: access your personal data, correct inaccurate data, request erasure, object to processing, and data portability. To exercise any right, email us at [email protected].

8. Cookies

We use cookies to remember your consent choice and for website analytics. You can accept or reject non-essential cookies via the banner when you first visit our site. See our cookie banner for full details.

9. Contact

If you have any questions about this privacy policy, please contact us at [email protected] or +44 751 125 2200.